Intelligent Customer Service
Connecting Business Core
Local Deployment · Controllable Cost · Secure and Reliable. Based on 3B/7B small model technology, creating a business-oriented privatized intelligent service system.
Intelligent Workflow
Intelligent Service Process
Multi-channel Access
Support unified access via web, APP, mini programs and other channels
Intelligent Understanding
Natural language understanding based on 3B/7B small models
Knowledge Matching
Accurate enterprise knowledge base matching for professional answers
Intelligent Reply
Natural and fluent dialogue response, like talking to a real person
Financial-grade Intelligent Customer Service System
Project Background & Challenges
Large banks face over 100,000 consultations daily with immense human pressure. Complex professional questions, high training costs, and extremely high data security requirements.
Solutions
- Local deployment of 3B model to ensure security
- Build knowledge graph covering 90% of issues
- Multi-round dialogue for accurate intent recognition
85%
Resolution Rate
8M+
Annual Cost Savings
99.9%
Processing Accuracy
Scenario Story
"A user needed to urgently adjust their credit card limit late at night. The system responded immediately, retrieving user profiles and credit data through multi-round dialogue, completing the assessment within 3 minutes without any human intervention. The user gave a 5-star rating."
Promotion-level Intelligent Response Platform
Project Overview
Over 500,000 daily consultations, with order and logistics repetitive consultations accounting for 70%. Deploy 7B local model to support high concurrency, integrate all business systems.
+200%
Service Efficiency Improvement
78%
Full Automation Rate
Scenario Story
"During Double 11, a user consulted about delivery status and returns for multiple orders. The system quickly summarized all order information, proactively pushed logistics progress, and automatically scheduled pickup, taking only 5 minutes, completely avoiding queues during peak hours."
More Industry Practices
Government Service Intelligent Assistant
Facing thousands of complex policies, deploy 3B model to build dynamically updated knowledge base. Daily service for 5,000+ citizens, policy accuracy rate of 98%, window waiting time reduced by 65%.
+40%
Satisfaction Improvement
80%
Staff Efficiency Improvement
Enterprise Intelligent Brain Management
Solving enterprise knowledge dispersion and difficult retrieval. Deploy 7B model to build semantic search engine and knowledge graph. Retrieval time reduced by 80%, new employee training cycle shortened by 50%.
200%
Usage Rate Improvement
3M+
Annual Training Cost Savings
Bi-directional Emotional Dialogue Platform
Overcoming complex multi-round dialogue understanding challenges. Deploy 7B model to enhance context management, achieving 92% understanding accuracy, average dialogue turns reduced by 30%.
60%
Dialogue Completion Rate Improvement
-25%
Customer Churn Rate Decrease
Emotional Interactive Customer Service
Accurately identifying emotional tendencies behind text. Deploy specialized 3B emotional model for dissatisfaction early warning. NPS improved by 45 points, complaint rate halved.
88%
Emotion Recognition Accuracy
45pt
NPS Improvement
Platform Core Advantages
Small model solutions based on local deployment
Cost Advantage
Local deployment of 3B/7B models can save 80% operating costs
Data Security
Enterprise data fully localized, strictly preventing sensitive information leakage
Response Speed
Local deployment response <100ms, 10x faster than cloud
Customization
Fine-tuning for specific deep scenarios, providing more accurate services
Start the Intelligent Customer Service New Era
Let us help your enterprise provide better, more efficient, and warmer customer service.